Here we have attempted to clarify the more common terms, but we are only a phone call away if you require further help!
Personal Details
We can assure you that we will not pass on any of your details to third parties. From time to time we may send you details of Forward Press’ competitions, products and services, to opt out please tick the box at the bottom of the checklist on the Acceptance/Copyright form.
Acceptance/©Copyright
A parent or guardian needs to sign the Acceptance/©Copyright form, to confirm that the poem is the work of the named author. It is essential that the signed form be that returned to us by the deadline date given in your letter, otherwise we will be unable to include the poem in the book. If you fax the copyright to us, we will only process an order if you tick the box provided stating, that you will not be sending the hard copy via post. After publication the copyright remains with the author. Please do not order online if you have not returned your Acceptance/©Copyright form to us, as an order does not ensure inclusion in the publication.
Typeset Copy
Please read through the typeset copy of the poem very carefully, and mark any corrections clearly. If possible use red ink or any colour other than black. Please do not use correction fluid - the editing team needs to see what has been done incorrectly in order to give proper instructions to the typesetters. The typeset copy should be returned to us, with the Acceptance/copyright, by the deadline date given in your letter.
Errors
If we have made any errors in either the name or address, please let us know so that we can put it right. The easiest way is to mark any changes on your Acceptance/copyright form before you send it back. If there is an error on your certificate, please mark the correction needed, return it to us, and we'll send you a new certificate.
Deadline
Our editorial, typesetting, design and production teams all work to schedules which are dependent on each other, so it's important that everyone sticks to their deadlines! Please write the deadline date given in your letter in your diary or calendar, to ensure we receive your materials on time. Return your paperwork to: Young Writers, Remus House, Coltsfoot Drive, Peterborough PE2 9JX.
Direct Payment Orders
Should you wish to place an order by direct payment into our account then please Contact Us for further details on how to proceed. Paypal is available for those ordering outside of the UK, details will be provided upon request.
Delivery Address
The address on your copyright form is the address we will be using to deliver your books. Please make absolutely sure it is correct and amend if necessary. Where possible we would prefer to have your home address details over a school address in order to provide the most efficient level of delivery.
Publication & Delivery
Books are scheduled for final production in the month stated in your letter. If you have ordered books, they will be despatched to you shortly after they are delivered from production. Small parcels are despatched via Royal Mail and normally take 3-4 days. Larger parcels are sent via courier service, which takes 2-3 days. Most books will arrive sooner but we do ask people to allow up to 28 days for delivery. Please give us a call if you have any concerns and don't forget to let us know if you move house before your books are due to arrive! If your order is despatched to your old address because we have not been informed, we will have to re-charge postage costs before the parcel can be resent.
Customs Disclaimer
In some cases customs charges may apply to packages being delivered to non EU countries. We do supplythe relevant paper work when shipping your order but parcels are being checked more frequently due to increased security, as terrorism becomes more of anissue. We cannot be liable for any additional customs charges made on your package as these charges are completely beyond our control.
Prizes
Prizes are awarded shortly after the final book in the series is published. Each competition offers different prizes to schools and pupils, full details of which are in the packs sent to schools and are always available on request.
Contacting Us
We welcome calls, letters, emails and faxes from parents and teachers.
Please do contact us if you have any questions, comments or problems.