My First Poem IT & System Security Policy




Our mission is to give you the power to be published and see your work in print, to provide a quality service/platform for you to achieve this.

Every day, people use Bonacia Ltd to share their stories, poems and published work to see the world through their eyes and the eyes of others. The services provided by Bonacia Ltd reflect the diversity of a community of more than 1 million people.

We want people to feel safe and recognise the importance of protecting the privacy of individuals who visit and use our sites and Services.

Bonacia takes data protection very seriously, Bonacia has been certified PCI compliant.



As you review our policy, keep in mind that it applies to all brands of Bonacia Ltd, products and services that do not have a separate privacy policy or that link to this policy, which we call the ‘Bonacia Services’ or ‘Services.’

The term ‘us’ or ‘we’ refers to the company Bonacia Ltd.




What kinds of information do we collect?

Information you provide for us so that we can fulfil our service to you.

We collect the content and other information you provide when you use our Services, including when you sign up for an account or give us permission to print your work. This can include information in or about the content you provide, such as the date an account was set up or the geographic location from where the account was created. We also collect information about how you use our Services, such as through one of our websites or through the post, via marketing material, engagement with or the frequency of your activities.

Information about payments.

If you use our services for purchases or financial transactions (like when you buy a book or pay for a service), we collect information about the purchase or transaction. This includes the amount of the transaction, time placed, as well as billing, shipping and contact details. We do not store your payment information, such as credit or debit card number or any other card information.

When payment is sent to us through the post we hold the data for no longer than it takes to process the payment, usually no longer than 24 hours. Upon completion all paperwork is shredded and destroyed securely using a local environmentally friendly company.




What information don't we collect?

We do not collect or store electronic card holder data or payment information.




How do we use this information?

Provide, improve and develop services

We are able to deliver our services, personalise content, and make suggestions for you by using this information to understand how to use and interact with our services.

Where we have location information, we use it to tailor our services for you, for example sending your printed products and information.

We conduct surveys and research, test features in development, and analyse the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Communicate with you

We use your information to communicate with you about our services, to respond to you when you contact us and to let you know about our policies and terms.

We will, on occasion, use your information to send you marketing communications, you can unsubscribe at any time.

We use cookies and similar technologies to provide and support our Services and each of the uses outlined and described in this section of our policy. Read our Cookie Policy to learn more.




How is this information shared?

Brands of Bonacia Ltd.

We share information we have about you within the family of companies that are part of Bonacia Ltd. Learn more about our companies.

Advertising, Measurement and Analytics Services (Non-Personally Identifiable Information Only).

We want our advertising to be as relevant and interesting as the other information you find on our Services. We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are).

We may use your information for analytical or marketing effectiveness, without using information that personally identifies you. For example we may look at how a particular product has sold in a particular region based on sales results drawn from account information without actually identifying personal information.

We do not share any personal information with any external sources outside of Bonacia Ltd
Your data is stored securely and protected by numerous firewalls and encryptions.




How can I manage or delete information about me?

You can manage the content and information we have stored either by logging into the relevant website or by contacting our helpful customer service teams via phone or email.We store data for as long as it is necessary to provide products and services to you. Information associated with your account will be kept securely until your account is deleted, unless we no longer need the data to provide products and services.

You can delete your account at any time. When you delete your account, we delete all personal information such as name, address, email address and any photos associated with your account. If you do not want to delete your account but want it temporarily deactivated, please contact one of our customer service teams.




How to contact us with questions.

Please contact Bonacia, including online, email or by telephone at:
info@bonacia.co.uk
Bonacia Ltd
Remus House,
Coltsfoot Drive,
Peterborough,
PE2 9BF

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My First Poem, Remus House, Coltsfoot Drive, Peterborough, Cambridgeshire, PE2 9BF | Tel: 01733 890066 / 898110
Bonacia Ltd is a Limited Liability company incorporated in England and Wales with registered number 05368980.
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